Question 1

What time are the tours?

Accepted Answer

Morning Elephant Tour - Bophut & Chaweng Noi -  9:00am - 12:00pm

Afternoon Elephant Tour - Bophut & Chaweng Noi -  2:00pm - 5:00pm

Short Elephant Encounter - Chaweng Noi - 10:00am - 11:30am

Short Elephant Encounter - Chaweng Noi - 1:00pm - 2:30pm

Question 2

What are the pick up times?

Question 3

How far in advance do I need to book?

Accepted Answer

We suggest that you book 1-2 weeks in advance during the high season (Dec - April). As soon as you have decided on the date of your visit, please make your booking with us to avoid disappointment.

Question 4

What should I bring?

Accepted Answer

We suggest that you bring the following items to make the most of your visit to our sanctuary: your passport details on your phone or a paper copy, cap or hat, closed toe shoes / trainers, clothes respectful to the local culture that you don’t mind getting dirty, sunglasses, a reusable water bottle, camera, sunscreen, and insect repellent.

Question 5

How can I pay for my visit to Samui Elephant Sanctuary?

Accepted Answer

We do not require a deposit when you make your booking online. You can pay for your visit in cash by Thai Baht on arrival at our sanctuary.

Question 6

Can I drive to the sanctuary?

Accepted Answer

Unfortunately, we don't allow people to arrive at the sanctuary by their own transportation. Instead, we ask that guests book online to visit  our sanctuary (we suggest at least 1-2 weeks in advance during the high season).
 
There is no public access to the sanctuary for safety and insurance purposes.

Question 7

Do you accept guests at any other times apart from the scheduled tours?

Accepted Answer

No. A booking for our morning and afternoon tours or our short elephant encounter tours is required in advance before arriving at the sanctuary.

Question 8

Are you still open if it rains?

Accepted Answer

Yes, we are open whatever the weather conditions. Elephants love the rain and it is great fun to watch the elephants playing in the fresh mud. If it is raining on the day of your visit, we will provide rain ponchos and umbrellas.

Question 9

How hot does it get?

Accepted Answer

In Koh Samui, it is either humid and hot, or dry and hot! Please bring a hat and sunscreen. We provide chilled purified water throughout the tour.

Question 10

Is it OK to bring infants and toddlers?

Accepted Answer

Yes, we cater for children of all ages.  Our program is relaxed and if you wish to return to the reception at any time, our staff will take care of you.
 
Please note that strollers / pushchairs cannot be taken into the sanctuary area and will need to be left at the reception.

Question 11

What food do you serve?

Accepted Answer

We serve a delicious homemade Thai vegetarian buffet. Should you have any special dietary requirements, please advise us at least 24 hours prior to your arrival.

Question 12

Is it possible to change the date of my tour?

Accepted Answer

Yes, provided we have availability.

Question 13

Do you recommend hotels?

Accepted Answer

There are hundreds of hotels in Koh Samui catering to a broad spectrum of travellers.  Please research through any online booking agent.

Question 14

Do I need travel insurance?

Accepted Answer

All visitors are covered by our accident insurance up to 200,000 THB, however, we recommend that you carry individual emergency medical and travel insurance.

Question 15

I have mobility issues or use a wheelchair. Can I visit Samui Elephant Sanctuary?

Accepted Answer

We welcome all guests to Samui Elephant Sanctuary and want everyone to have a safe and enjoyable experience. Please note that the sanctuary is on rough and uneven terrain, and the program may need to be modified to support your visit.

If you have mobility concerns or use a wheelchair, please contact us in advance of booking so we can assess your needs and plan accordingly. You can reach us by email at info@samuielephantsanctuary.org or via our contact form. This helps us ensure your experience with our elephants is both comfortable and memorable.

Question 16

Can I visit the sanctuary and feed the elephants with my own food without a booking?

Accepted Answer

No, all visits to the sanctuary must be arranged in advance. You can book a tour through our website, during which we provide all the food for the elephants.

If you wish to donate food, please contact us beforehand so we can ensure it is safe and suitable for the elephants and arrange a convenient time for delivery or collection. This policy is in place to protect our herd from foods that may contain pesticides or toxins, which could harm their health. We greatly appreciate your understanding and support in helping us safeguard the elephants at our sanctuary.

Question 17

I am a member of the press and have a question about filming at Samuel Elephant Sanctuary. Who should I contact?

Accepted Answer

For all media inquiries or filming requests, please contact our team directly via email at media@samuielephantsanctuary.org. Be sure to include the full details of your request including press accreditation and/or social media handles so we can assist you promptly.

Question 18

What is your Privacy Policy?

Accepted Answer

The use of any contact details that you provide to Samui Elephant Sanctuary Co. Ltd. are for booking purposes only. We do not sell, rent or share your personal information with any 3rd party, unless required by law.

Question 19

Can I fly my drone?

Accepted Answer

The use of drones is strictly prohibited as it scares our elephants.
​

FAQ's

Here are some of the most frequently asked questions about visiting Samui Elephant Sanctuary. If you need any more information, please get in touch.

Common Questions